Hi all,
I just received the Acer Mixed Reality Headset and I'm not able to make it work.
I updated Windows 10 to build 1709, no other updates available.
I launched the Mixed Reality Portal, I ran the specs checker. USB had a warning signal. I followed the instructions to uninstall USB drivers from other sources than Microsoft and restarted. I now have drivers only from Microsoft (ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) with driver version 10.0.16299.15 and Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) with driver version 10.0.16299.15). Now all specs get a check.
When the portal asked, I plugged in the headset on a USB 3.1 and I get a blue screen after 2-3 secs, with the message "KERNEL_SECURITY_CHECK_FAILURE". I tried on the front USB 3.0, I got the same issue.
I've tried to run verifier.exe, nothing as changed. I've restarted many times, trying multiple USB ports, even 2.0, nothing is working.
Any ideas?