Can't go into the cliff house, stuck at "Getting things ready"

Hi,
I'm using the Lenovo Explorer. My headset can't load the Cliff house and stuck at the "getting things ready" screen. After 3 - 5 second in the "getting things ready" screen, it goes black, showing the Windows Logo again and the "getting things ready" again. Keeps doing that forever.
Can anyone help me? Thank you very much and I'm sorry for my english.